Call Center Scheduling Template for Microsoft Excel

Name: Call Center Scheduling Template for Microsoft Excel
Works on: windows

Windows XP and above

Version: 13
Last Updated: 28 Apr 2017
Release: 01 Dec 2016
Category: Business

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Call Center Scheduling Template for Microsoft Excel Tags

biz soft business spreadsheets

Call Center Scheduling Template for Microsoft Excel Details

Rating: 2.217391304 out of 5 based on 23 user ratings

Publisher Website: External Link
Downloads: 1409
License: Demo / Trial Version

Call Center Scheduling Template for Microsoft Excel is a demo software by Scheduling Spreadsheet and works on Windows 10, Windows 8.1, Windows 8, Windows 7, Windows XP, Windows 2000, Windows 2003, Windows 2008, Windows Vista, Windows 2012.
You can download Call Center Scheduling Template for Microsoft Excel which is 425.12 KB in size and belongs to the software category Business.
Call Center Scheduling Template for Microsoft Excel was released on 2016-12-01 and last updated on our database on 2017-04-28 and is currently at version 13.

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Call Center Scheduling Template for Microsoft Excel Description

Our labor scheduling spreadsheets for Microsoft Excel provide a simple, inexpensive and flexible approach to staff scheduling that can be used in many industries. By providing this solution in the form of an Excel spreadsheet, we have been able to provide excellent functionality and, at the same time, allow the typical user who is familiar with Excel, to enhance, tailor and extend the scheduling spreadsheet to meet their specific needs.

The Call Center version of the spreadsheet supports staffing plans in a call center environment where staffing needs are based upon projected call volumes. The call center version of the scheduling spreadsheet allows you to enter daily projected call volumes and to derive a weekly staffing plan directly from these numbers. The spreadsheet incorporates support for staffing based on hourly call rates, target call answer times, required service levels and staff shrinkage using the Erlang-C algorithm. It also allows for manual adjustments to the output of these calculations so that the results can be fine tuned.

Whats new in this version:

Version 13.0 may include unspecified updates, enhancements, or bug fixes.