Cerberus Helpdesk

Cerberus Help Desk is a Web-based e-mail management system. Free fully functional version available. It stores solutions from your experts in the companys knowledge pool. Save time by eliminating costly junk e-mail. Cerberus relentlessly combats spam and viruses, it even adapts to their latest tricks. Increase productivity by giving each agent the tools necessary to view and manage their e-mail workload according to their special role. Control your e-mail pipeline with due dates automatically set according to your schedules for each department. Set response time targets to ensure your customers are receiving timely solutions that meet or exceed their expectations. Prioritize the support needs of specific customers using fully customizable Service Level Agreements. Provide your customers with a public, web-based Support Center which seamlessly embeds into your existing website.

Whats new in this version:

Version 5.7.2 fixed a warning with worker variables on Virtual Attendants when no workers are selected, updated the built-in plugin manifests to version 5.7.2 from 5.6.x, and added a link to the manual on the /welcome page.