Chalk

A loyal customer base is vital to the existence and growth of a company. Without expensive marketing ploys, repeat orders and word-of-mouth referrals from existing customers add to revenue. More importantly, businesses are duty bound to provide services to customers since they have already paid for the produce. Dissatisfied customers are likely to warn others to stay away from a Company. Statistics show: The average business spends six times more to attract new customers than it does to keep old ones. Companies use Chalk to quickly resolve issues and exceed the expectations of their customers when things go wrong. With Issue analysis, Companies take far-reaching corrective actions. Key features: Analysis report captures Root Cause, Root Cause Corrective Action, Interim Containment Action, Permanent Corrective Action and Prevent Recurrence for each Issue. Financial Impact captures customer claim and settlement for each Issue. Configurable escalation levels. Level 1, 2 and 3. Email notifications will automatically escalate open Issues every day at the specified time.