Jet Service Desk

Jet Service Desk is a high-speed Help Desk / Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesnt need to install additional platforms and libraries. Additional modules and features: -Events notifying system -Reporting system based on Fast Report 4 -Administrator module -Jet Service Desk Mail Gate -Events notifying system Main module includes integrated notifying system which informs the users about the following events: -new request registration without responsible -new request registration for current user -adding comments and files to the request of current user by clients -approach of start/reaction time of the request -request due date expiration Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request. Reporting system The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.

Whats new in this version:

Version 1.62 features Request Management, Incident Management, and Problem Management.