MOM - Microsoft CRM 1.2 Connector Brief Description

The MOM-CRM Connector is a COM+ component for creating the necessary entries in Microsoft CRM and a Web service component for connecting to the MOM 2005 connector framework. The connector code is written in C# on the Microsoft .NET Framework.

While MOM 2005 proactively monitors your IT services environment, it raises initial alert warnings that are filtered and forwarded with the MOM-CRM Connector to Microsoft CRM 1.2 Customer Service, where a trouble ticket is generated, and where you can assign, manage, and resolve the cases with automated routing, queuing, and escalation of service requests, along with case management, tracking, and auto-response e-mail. This version is the first release on Softpaz Download.com.

Whats new in this version:

This version is the first release on Softpaz Download.com.