Mykosmos

AutoCustomerComplaints is a highly complex software utility created to serve the needs of companies who wish to automate the reception, assignment and resolution of the complaints received from their customers.

Knowledge and experience are necessary

The program is quite advanced and first time users might find themselves overwhelmed by the extensive number of functions and options, which might deter some from trying it in the first place.
The help documentation is fairly scarce, its contents being at best insufficient, making it difficult for individuals without prior knowledge to handle AutoCustomerComplaints to the best of its abilities.

Structured yet rather confusing interface

The main window displays the central sections of the application, specifically ‘My Workspace’, ‘Views’, ‘System’, each resorting to a tree view to present its subordinate functions. These can also be accessed from the upper menus.
The ‘Start Process’ menu is where users can begin dealing with a customer complaint, allowing them to oversee it as it goes through all the  necessary steps, from reception to resolution, also being able to monitor the activity of the employee in charge of it.

Receive, assign, process and resolve complaints

AutoCustomerComplaints lets users start a ‘New Task’, requiring them to select the ‘Assigned Associate’ from the list of employees, that is best capable of dealing with that specific problem. Users can pick the ‘Assigned Role’, enter a ‘Description’ and any relevant ‘Comments’, then select the ‘Contact’, ‘Business Partner’ and ‘Resource Group’ corresponding to that complaint.
Users can also activate the task’s monitoring, then set a deadline for its resolution or input a duration in minutes or hours. After pressing the ‘Post Changes’ button, the task will be sent to the person users have assigned it to, enabling them to start investigating the matter and deal with it appropriately, then set it as ‘Closed’ when it is complete.

Useful customer complaint automation tool

To sum it up, AutoCustomerComplaints is a handy utility which aims to assist users in dealing with the complaints their company might get, allowing them and their  employees to resolve the problem in a timely fashion.