Voicent Call Center Manager

Name: Voicent Call Center Manager
Works on: windows

Windows 2000 and above

Version: 9
Last Updated: 30 Mar 2017
Release: 04 Feb 2014
Category: Internet > Other Internet Related

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325 downloads

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Voicent Call Center Manager Tags

Call Center Manager Manage Call Center Call Management Call Center Agent Performance Efficiency

Voicent Call Center Manager Details

Rating: 2 out of 5 based on 23 user ratings

Publisher Website: External Link
Downloads: 325
License: Demo / Trial Version

Voicent Call Center Manager is a demo software by Voicent Communications, Inc and works on Windows 10, Windows 8.1, Windows 8, Windows 7, Windows XP, Windows 2000, Windows 2003, Windows 2008, Windows Vista, Windows 2012.
You can download Voicent Call Center Manager which is 1.82 MB in size and belongs to the software category Other Internet Related.
Voicent Call Center Manager was released on 2014-02-04 and last updated on our database on 2017-03-30 and is currently at version 9.

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Voicent Call Center Manager Description

Works seamlessly with Voicent's Agent Dialer predictive dialer, BroadcastByPhone auto-dialer and Interactive Voice Response (IVR) applications.
Provides compliance for FTC's Dropped-Call thresholds and "Safe Harbor" documentation requirements.
Auto pacing of outbound call volume based on available agents, current drop rate, and campaign statistics.
Live agent conversation recording, monitoring and "whisper coaching" that is inaudible to customers.
Phone line usage monitoring.
Easy to use - download and setup Call Center Manager in less than 20 minutes.