HarePoint Knowledge Base for SharePoint

The most outstanding advantage of the product is that it is easily deployed and immediately ready for use. The installed product provides a SharePoint site template that allows you to create any number of Knowledge Base sites on your portal. The knowledge base site template contains a standard SharePoint list, list items, and document libraries, so there are no compatibility issues; moreover, the solution settings can be customized according to your SharePoint environment requirements.

Everything needed for keeping and managing knowledge is included: articles, categorization and structuring, user comments, ratings, tags, change tracking, and permissions. The product provides article templates which can be customized according to your needs; authors can create articles without design issues, using the built-in HTML editor to enrich articles with media content. We offer a solution which does not require any training: content organization rocks and no headache for you.

HarePoint Knowledge Base works ideally for either your intranet portal or for a public-facing website. In the first case, you get the most effective information system for supporting teamwork and business operations: your team members can add content and then modify, update and share it. In the second case, all knowledge can be made available for Internet visitors - making life much easier for your companys Service Desk technicians.

here are three main roles in the KB: administrator, editor and end-user. The administrator role provides control over the whole Knowledge Base site and all permissions: approve or reject articles, manage features and configure settings. An editor can create and edit articles, templates and article categories.