Live Chat Software for Customer Support

In its continuing effort to provide companies with state-of-the-art solutions that help them to deliver a competitive user experience to their site visitors, prospects and existing customers, live chat software leader Live2Support has launched Windows Desktop Application 3.1, the Windows version of its live help application. The fully functional 15-day trial download of the application, available from the company's website, can be used to experience not just the program's intuitive and seamless user interface, but also its operator-friendly functionality.

Features at a Glance:

While many companies continue to successfully use the browser-based version of Live2Support in which the entire application is served up, managed and maintained remotely on company servers, an increasing number of the company's customers have opted to use the Windows version of the live help software system. The Windows version does not require you to place your Internet web browser in the launch mode constantly thus providing a clean and accessible interface. The Windows version, once invoked, resides in the system tray and is instantly activated when a chat query is received.

More Highlights for High-impact Live Chat:

1. Live display of active keywords in the Visitors Monitoring Window for chat operators to assess the nature of the chat query at a glance.
2. New option for live chat operators to accept live chats automatically in order to expedite and streamline throughput and manage visitor traffic effectively.
3. Provision for live chat operators to customize and deliver their own canned responses to customers seeking live help and Push URLs that remain active only in the chat operator's account.
4. Clearly audible sound alerts for critical functions such as chat requests from customers and the arrival of chat transfers from another chat operator which operators can safely test in advance by using the TEST button