SupportCalls with Outlook icon

SupportCalls with Outlook

2 big stars
SupportCalls with Outlook screenshot
Name: SupportCalls with Outlook
Works on: windowsWindows 2003 and above
Developer: Assistmyteam
Version: 6.2
Last Updated: 09 Mar 2017
Release: 24 Aug 2011
Category: Office tools > Other Office Tools
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165 downloads
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SupportCalls with Outlook Details

Works on: Windows 10 | Windows 8.1 | Windows 8 | Windows 7 | Windows 2003 | Windows 2008 | Windows Vista | Windows 2012
SHA1 Hash: fe33d761e78253eab3fe905a2e777f5b60ccfc7a
Size: 56.55 MB
File Format: zip
Rating: 2.217391304 out of 5 based on 23 user ratings
Publisher Website: External Link
Downloads: 165
License: Demo / Trial Version
SupportCalls with Outlook is a demo software by Assistmyteam and works on Windows 10, Windows 8.1, Windows 8, Windows 7, Windows 2003, Windows 2008, Windows Vista, Windows 2012.
You can download SupportCalls with Outlook which is 56.55 MB in size and belongs to the software category Other Office Tools.
SupportCalls with Outlook was released on 2011-08-24 and last updated on our database on 2017-03-09 and is currently at version 6.2.
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SupportCalls with Outlook Description

An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically process incoming support request emails, assign relevant technicians, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. The inbuilt knowledge base besides acting as an effective knowledge sharing medium, helps in improving the average 'First Call Resolution' timing significantly, as technicians find resolution to problems quickly. With the asset management and tracking module, technicians can easily view every problem and incident ever reported on a specific asset. Apart from emails, it can also integrate with fixed phones, Skype or SMS and supports relaying helpdesk response over these communication channels too.

With the Technicians Web Access site, remote technicians can simply log on to Team Helpdesk system via a web browser, to work on their assigned support cases. Furthermore, on the Customer Web Service site, end-users can submit new support requests via a web form, check status, or search through the knowledge base for first level support. For evaluating helpdesk performance, senior managers can use the integrated OLAP statistics tool, to display and analyze support cases data in grids, charts and graphs, and extract reports and business intelligence which in-turn can ensures timely decision making for improved service of the helpdesk.

Team Helpdesk for Outlook helps you to improve your efficiency to enable faster response time and higher productivity; thereby ensuring end-users receive better and timely service.
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Last updated price and discount information 8 years agoupdate now
$1,500.00Click the link to buy
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SupportCalls with Outlook Screenshots

SupportCalls with Outlook screenshot 1 SupportCalls with Outlook screenshot 2 SupportCalls with Outlook screenshot 3 SupportCalls with Outlook screenshot 4 SupportCalls with Outlook screenshot 5 SupportCalls with Outlook screenshot 6 SupportCalls with Outlook screenshot 7 SupportCalls with Outlook screenshot 8 SupportCalls with Outlook screenshot 9 SupportCalls with Outlook screenshot 10 SupportCalls with Outlook screenshot 11 SupportCalls with Outlook screenshot 12 SupportCalls with Outlook screenshot 13 SupportCalls with Outlook screenshot 14 SupportCalls with Outlook screenshot 15 SupportCalls with Outlook screenshot 16 SupportCalls with Outlook screenshot 17 SupportCalls with Outlook screenshot 18 SupportCalls with Outlook screenshot 19 SupportCalls with Outlook screenshot 20 SupportCalls with Outlook screenshot 21 SupportCalls with Outlook screenshot 22
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