SysAid Help Desk

Name: SysAid Help Desk
Works on: windows

Windows 7 and above

Version: 9
Last Updated: 07 Mar 2017
Release: 08 Dec 2012
Category: Internet > Remote Utils

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SysAid Help Desk Tags

help desk organizer asset management automatic scanning help desk analyzer portal dashboard

SysAid Help Desk Details

Works on: Windows 10 | Windows 8.1 | Windows 8 | Windows 7 | Windows 2012
SHA1 Hash: b1eb55bef7176d6fe65d4e220aa74cc098c17da7
Size: 877.23 MB
File Format: exe

Rating: 1.913043478 out of 5 based on 23 user ratings

Downloads: 563
License: Free

SysAid Help Desk is a free software by Ilient Help Desk Software and works on Windows 10, Windows 8.1, Windows 8, Windows 7, Windows 2012.
You can download SysAid Help Desk which is 877.23 MB in size and belongs to the software category Remote Utils.
SysAid Help Desk was released on 2012-12-08 and last updated on our database on 2017-03-07 and is currently at version 9.

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SysAid Help Desk Description

Help Desk:
Automate the handling of service requests to work faster and more efficiently. You can rely on automatic routing rules, escalation, and priorities to ensure that every service request receives proper attention.
Asset Management:
Track your hardware and software to maintain a detailed and up-to-date inventory. All networked hardware and software is automatically detected, and detailed notifications keep you informed at all times.
Remote Control:
Remote machine access from anywhere, with zero configurations, from within a service request, asset, or chat conversation. All sessions are performed via a secure web connection.
End-User Web Portal:
End users can log in to an intuitive web portal to submit service requests, access their service history, find solutions in the Knowledge Base, and track the status of their service requests.
Knowledge Base:
Both end users and administrators can find solutions in a database of common service requests and their resolutions.
Reports and Analysis:
Pull detailed reports about your assets, help desk workload, satisfaction levels, and service quality to analyze your inventory and performance.
Manager IT Dashboard:
View real-time graphs and charts on your IT department's activities: help desk, service quality, inventory, project progress, and more. Run reports to monitor your performance.
Monitoring:
Monitor the vital parameters of your network, system services and processes, incoming and outgoing data rates, SNMP traps, and more. Get instant SMS, email, or service request notifications when action is needed.
Password Services:
Dramatically reduce help desk calls with SysAid's Password Services solution. Allowing your end users to securely reset their passwords and unlock their accounts without intervention from the IT staff will raise the production of your admins and end users alike.
Online Chat:
Communicate with your end users though a live chat tool that's fully integrated with your help desk and asset management tools.
Calendar and Scheduling:
Stay on top of your IT assignments and deadlines in one place. It's integrated with the rest of SysAid so information you add elsewhere is automatically added to your calendar, too.
Tasks & Projects:
Manage your projects and corresponding tasks, and view their progress in intuitive Gantt charts, to ensure that all tasks are completed on schedule.
SLA Management:
Create SLAs regarding the speed and quality of service your IT team is expected to provide and get an immediate visual snapshot of how you're meeting your SLAs inn a graphical dashboard view.
ITIL CMDB:
Build a database of all components in your IT environment and easily track the relationships between them to predict the business impact of any change you make.
ITIL Change Management:
Plan all change requests, perform risk assessments, predict the business impact of changes, and ensure that all changes go through a chain-of-approval process before execution.
ITIL Problem Management:
Identify, analyze, and track root problems to prevent future recurrence of incidents. Group service requests into wider problem themes to assist in troubleshooting.
API and Advanced Customization:
Customize SysAid to meet virtually any need or requirement. Integrate SysAid with third-party applications, write custom scripts, add your own validation rules, and more...the possibilities are limitless!
IT Performance Benchmark:
Your IT data is automatically converted into statistics and ratios to help you compare your current performance with the past, and even with thousands of other IT departments worldwide.

SysAid Help Desk Screenshots

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