TrustViewer

TrustViewer is a lightweight piece of software that allows you to remote access computers and perform various maintenance tasks or provide technical support.

Comes with a user-friendly and minimalistic interface

Following a quick and uneventful setup, you are welcome by a rugged and unpolished interface that is easy to navigate and understand. Despite the looks, the overall simplicity of the main window can prove invaluable when you are attempting to help out a user with minimal technical skills.
The idea behind the application is to provide you with a direct point-to-point connection, so it is a good tool for an IT professional or other technical support assistant. Moreover, you should know that the utility does not require presets or configuration, but rather just an Internet connection. On a side note, the app can be employed in a local network in case the facility does not have a working LAN.

Allows you to share and transfer files

A noteworthy feature of the program is that it enables you to exchange files with other users, an option that can be useful for a technical support team that is working in shifts for example. Another situation when data exchange can be useful is when a client experienced errors that cannot be replicated and that are recorded in a log.
As far as the safety of the program is concerned, you should know that it does not require you input any personal data. The utility issues an authorization code that is valid for 5 minutes and that expires once the session is over. Then again, it would have been nice if it allowed you to establish a secure connection via a proxy server.

An app that can help technical support teams

In the eventuality that you need to access your home computer to help a loved one manage an application or you are a professional trying to help clients address an issue related to your service or product, then perhaps TrustViewer can lend you a hand.