HelpMaster

HelpMaster combines CRM, helpdesk, service desk, email response management, web self service + so much more into a single software suite. Priced to be affordable, and packed with features that scale to any size business. HelpMaster is specifically designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment and management, workflow automation, email response management and web self-service. For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of headroom to grow into. For businesses looking to align their support services with the principles of ITIL and other service management frameworks, youll find HelpMaster to be an intelligently designed and powerful tool that will allow you to implement both incident management and problem management. Built on the strength of feedback from thousands of users around the world, HelpMaster is the most flexible, template-driven helpdesk system on the market.

Whats new in this version:

Workflow engine, Email to ticket conversion, new reports